Privacy Policy

Melspin is committed to protecting the privacy of our users in compliance with applicable data protection laws and regulations in Australia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online casino services, including but not limited to our online pokies offerings.

License Information

Melspin operates under the license granted by Curacao eGaming, ensuring that our operations adhere to legal standards for online gambling and data protection. We are committed to promoting responsible gambling and protecting our users’ information.

Data Collection

We collect various types of personal information to provide our services effectively. This information includes:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: We gather information related to your payment methods, including credit card details, bank information, and transaction history, to process your payments securely.
• Technical Logs: We automatically collect data like your IP address, browser type, and access times through cookies and other tracking technologies to improve our services.

Purpose of Data Usage

The information collected is used for several purposes, including:

• Account Management: To create and manage your account, verify your identity, and provide customer support.
• Marketing Communication: To send you promotional materials and updates about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To identify and prevent fraudulent activities, ensuring the integrity of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, ensuring that our operations are lawful and transparent.
• KYC Procedures: To meet Know Your Customer requirements, verifying your identity to maintain a safe gaming environment.

Data Sharing

Your personal information may be shared with third parties under certain circumstances:

• Disclosure to Payment Providers: We share necessary information with payment processors to facilitate transactions and ensure their security.
• Verification Partners: Information may be shared with third-party verification services to confirm your identity and prevent fraud.
• Regulatory Authorities: We comply with legal obligations and may disclose your information to government agencies or regulatory bodies when required by law.

User Rights

As a user of Melspin, you have specific rights regarding your personal information:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Restrict Processing: You may request to restrict the processing of your personal data under certain conditions.

To exercise these rights, please contact our support team through the appropriate channels provided on our website.

Cookie Policy

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your experience and improve our services.

• Essential Cookies: These cookies are necessary for the basic functionality of our website, allowing you to navigate and use features such as account login and transaction processing.
• Analytical Cookies: We use analytical cookies to collect data on how users interact with our website, helping us improve performance and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

Melspin takes the security of your personal information seriously. We implement various security measures to protect your data from unauthorized access, disclosure, or misuse. These measures include encryption, secure server technologies, and access controls.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after any modifications indicates your acceptance of the revised policy.

Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, please reach out to our support team. We are dedicated to addressing your inquiries and ensuring your privacy rights are respected.

This policy is effective as of the date it is published.